.jpeg)
IndiGo Responds to DGCA Notice, Faces Likely Penalties as Regulator Finds Answers Unsatisfactory
IndiGo has responded to the DGCA's show-cause notice, citing several factors behind the flight cancellations. IndiGo apologized to passengers and requested more time from the DGCA to fully investigate the causes of the crisis. The DGCA is not satisfied with IndiGo's response and is preparing to take appropriate action.
IndiGo finally replied to the show-cause notice issued by aviation regulator DGCA on Monday evening, after it cancelled thousands of flights across the country and inconvenienced millions of its passengers. The response is jointly signed by the company's CEO and COO, and has been submitted at 6:01 pm.
It expresses "deep regret" and "heartfelt apologies" to passengers, but the biggest question remains: how this massive crisis arose. IndiGo has written that the problem was caused by an "unfortunate and unexpected combination of several factors," which "are not yet possible to pinpoint."
The DGCA is studying the response, but indications are that IndiGo's response has not been deemed satisfactory. Strict action will likely be taken against the company, as warned by Civil Aviation Minister Ram Mohan Naidu in the Rajya Sabha on Monday.
The company has requested more time from the Directorate General of Civil Aviation, as they believe the show-cause notice rule allows 15 days. In other words, only preliminary information has been provided; a full root cause analysis will follow.
