'E-Daakhil' portal active across the country, government's step to promote consumer rights

For registering consumer complaints, the 'e-Daakhil' portal has been successfully launched in all states and union territories as an affordable, quick, and hassle-free system. The government gave this information on Wednesday.

Along with this, the government has also informed that it is also working towards bringing the 'e-Jaagruti' portal. This portal will streamline the filing of cases, monitoring, and management of their progress. This will ensure a hassle-free experience for consumers and other stakeholders.

The Ministry of Consumer Affairs stated that with the recent launch of the e-Daakhil portal in Ladakh (on November 22), this online complaint platform is now available to consumers across India. The e-Daakhil portal, launched for the first time on September 7, 2020, has been developed to smoothen the process of consumer grievance redressal. It provides an efficient and convenient way for consumers to reach the concerned consumer court.

Presently, 2,81,024 users are registered on the e-Daakhil portal, and a total of 1,98,725 cases have been registered. Out of this, 38,453 cases have been settled. "The e-Daakhil portal is set to revolutionize the consumer rights landscape in India with its pan-India reach," the ministry said. Meanwhile, the government said it is committed to continuous improvement and increasing this platform to meet the ever-increasing needs of consumers.