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AI Deepfakes Now Target Online Refunds: Swiggy Instamart Case Sparks Concern
AI Misuse, AI Image Refund Scam: A post is rapidly going viral on social media, claiming that a user obtained a refund from Instamart by creating a fake image of broken eggs using an AI tool. This case raises serious questions about the reliability of the online refund system.
More and more cases of artificial intelligence misuse come out along with its increasing use. Every day, deepfake videos made by AI go viral on social media, and now, incidents are emerging where AI-made images are used for refund frauds. An incident has happened that has brought Swiggy Instamart into the discussion about strengthening the online refund processes.
Companies make refunds to customers if goods are damaged during online delivery. The customer must share a photo with customer care in case a defective/damaged item is delivered. A refund is given after verifying a photo. Nowadays, some people are claiming refunds by using AI to make the good items appear damaged.
A post on X (formerly Twitter) claims that an Instamart customer received a delivery of eggs after the photo was manipulated using AI. According to the post, the customer ordered a tray of eggs, in which one egg was broken. However, the customer used Gemini Nano Banana to create a fake photo of several eggs broken in the tray. He then used this photo to obtain a full refund of ₹245.
