Cyberattack Cripples Muse Software, Major European Airports Forced Back to Manual Operations

Airports globally implement different types of software to govern operations. This software operates equipment, eliminating tasks and time. This eventually enhances the passenger experience and plays a major role in timely flights. But what if this software-based system crashes?

In fact, the same thing happened on Saturday at some of the biggest airports in Europe and globally. Reports came out that Muse, which is the software operated in Heathrow, Brussels, and Berlin airports, had been compromised. The unexpected cyberattack resulted in major losses to both airlines and passengers, knocking out the automated check-in facilities at all three airports. Flights were canceled and most were delayed for hours.

All airport procedures are technology-dependent. But after the system failure, the staff in the airports had to go back to traditional ways of doing things. They used their hands to write out baggage tags and compile boarding lists on their phones. It was as if the airport had suddenly gone back decades. This situation was caused by insufficient staffing and manual processing. Consequently, passengers faced long queues and canceled flights.

The target of this cyber attack was Muse software, which is currently in use at many airports. This software manages the airport's processing system. This software is essentially a passenger processing system that allows airlines to manage check-in and boarding from a single piece of hardware. This allows airlines to avoid the need for additional costs for separate gates and staff.

According to a BBC report, the RTX company admitted that there was a problem with the Muse software. Collins Aerospace, a subsidiary of RTX, provides this system. The company says the problem was identified and fixed shortly afterward. RTX also assured that efforts are underway to prevent such a situation from recurring.

This incident highlights the serious threat a cyberattack can pose to systems heavily reliant on technology. The sudden reversion of major European airports to manual processes is a reminder that more stringent cybersecurity measures are necessary.