.jpeg)
IRCTC: On complaints for bad food, Railway imposed a fine of Rs 2.75 crore
IRCTC has successfully completed the allocation of catering services to more than 100 train clusters by August 15, 2024, and more than 150 base kitchens have been set up. These base kitchens equipped with state-of-the-art equipment are ensuring the quality of catering services in trains.
After complaints of poor quality of food in trains and railway establishments, Indian Railway Catering and Tourism Corporation has imposed a fine of about Rs 2.75 crore on more than one thousand complaints till August 25. IRCTC provides catering services in more than 1,250 trains and over 500 establishments at railway stations in the country. As many as 16 lakh meals served on an average per day are served in India.
Rail Madad promotes continuous suggestions to improve the services of railway passengers. The passengers had given on Rail Madad the kind of need for questions, assistance, and complaints. Each suggestion is analyzed and corrective and punitive action will be taken according to the severity of the cases.
According to Patrika, the presence of IRCTC officials in all premium trains has been ensured from start to end during the journey so that questions/assistance needs/complaints can be resolved in real-time. Apart from this, some additional steps have been taken recently to improve catering services on trains.
