Here's what Wafa app does to combat harmful voice content

Wafa is one of India's first voice-centric applications, accessible in a variety of local languages. It has already received over 5 million downloads from people from all walks of life.  This emphasises the need of voice moderation in the app.

Jan 20, 2023 - 18:09
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Here's what Wafa app does to combat harmful voice content
Here's what Wafa app does to combat harmful voice content

Inappropriate content can tremendously harm users of an app. For this reason, developers of an app must regularly review and filter the voice content. Doing so enables the developers to  provide users of their app with not only a safe and secure voice content but also a great experience. In this article we will see how India's largest voice-centric, social, and entertainment platform, the Wafa app, does that.

Moderating an app's chat capability is critical to ensure that users have fun and feel comfortable while using the app and connecting with others. This moderation is important in a voice chat software because the destructive potential surpasses the potential benefits of an unmoderated chat network.

Organizations may assist provide a safer and more pleasurable experience for consumers of voice content by having appropriate moderation rules and processes. The practise of analysing and screening voice material to ensure that it follows particular standards and norms is referred to as voice content moderation.

Given the variety of speech material, censoring it may be a complex and difficult task.  One of the most difficult issues in voice content moderation is effectively understanding and interpreting the material. It is the moderators' obligation to identify and remove explicit language, hate speech, and other types of inappropriate material in voice content.

Overall, speech content moderation is an important activity that ensures the voice material provided online is suitable and fulfils specific criteria. To address these issues, many corporations and organisations that create or host voice content have strong moderation standards and processes in place.

Wafa is one of India's first voice-centric applications, accessible in a variety of local languages. It has already received over 5 million downloads from people from all walks of life.  This emphasises the need of voice moderation in the app.

As a result, the Wafa app's development team takes voice moderation very seriously. However, it is an expensive procedure since computers are not yet capable of adequately filtering speech.Human interaction is required to assess the context of discussions.

Human intervention takes place on a shift basis, with human AI regulating material. On a shift basis, hundreds of content monitors listen to all channels in real-time and are closely monitored. 

Moderators are divided into two groups, including a senior moderating team that oversees practically all of the most popular voice rooms. The junior moderators enter and exit all rooms. By taking all these steps, Wafa sees to it that its most crucial principle of no PPR (No Porn, No Politics, No Religion) is strictly followed.

According to Muhammed Aqib T.P., Founder and CEO of LVE Innovations: Inappropriate material may be extremely harmful to app users. We recognise the need of moderation in voice chat in tackling the issue of improper content. As a result, we have implemented all appropriate moderation measures in the Wafa app. With these efforts, we have greatly addressed the issue of improper content while also making our app a safer and more pleasurable experience for users. 

For more details connect on website: https://www.wafa.app/ 

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