Pepperfry launches 24-hour furniture delivery service
MUMBAI: Pepperfry, one of India's leading furniture and home goods e-commerce company, today announced the launch of the world's first, 24-hour furniture delivery service. This service has been started in Mumbai, Delhi-NCR and Bangalore. This strategic logistics support is aimed at providing consumers the joy and satisfaction of getting next day delivery when orders are placed up to 9 PM.
Pepperfry recently crossed the milestone of completing 10 million deliveries across 500+ cities in India. The company has built the largest warehousing network in the furniture and home goods industry, located in Mumbai, Gurugram and Bangalore, serving 10,000+ pin codes. PayPal, an in-house delivery platform is the largest big-box supply chain network providing first and last mile logistics services to consumers. Over the past decade, the company has achieved operational excellence by delivering 9,12,000 shipments with a dedicated fleet of 300+ trucks. Utilizing the company's customized handling tools and efficient installation services, this company has a damage rate of just 1% in the furniture category.
Ashish Shah, Co-Founder and Chief Operating Officer, Pepperfry, said, “It gives me immense pleasure to announce the first service in the world of 24-hour online furniture delivery. Furniture is huge in size and weight and we believe that this initiative will be a game changer for our industry. We have long experience in leading a large scale trading platform for our merchants and consumers. To democratize the furniture and home goods market, Pepperfry has enabled thousands of MSMEs and artisans to create a business ecosystem. Our 1500 highly motivated members of our supply chain team are working relentlessly for faster deliveries. It is our aim to provide our customers satisfaction of getting services on time."
Mr. Piyush Agarwal, Supply Chain Head, Pepperfry said, “In Mumbai, Delhi and Bangalore, we have delivered 87 per cent of build-to-stock orders within 24 hours. From creating a consumer desire for a product to getting that product, our supply chain has always been focused on ensuring that consumers get the pleasure of getting that product as quickly and easily as possible. We have built in-house capacity to manage 7 lakh square feet of warehousing space over the past 2 years, which has helped us provide consumers with the perfect experience for the product they want. We look forward to creating benchmarks for the industry to follow with our work."
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