VCosmos: A Disruptive and Hybrid Partner for CX

Commenting at the launch of the whitepaperby Ryan Strategic Advisory, which showcases Vcosmos’ full-service capabilities with an overview of the industry, Mehta said, “Mid-size clients leverage VCosmos to accommodate rapid growth. From seasonal campaigns involving dozens of agents to ongoing delivery involving thousands of agents, Vcosmos’ distributed delivery model can scale. Furthermore, VCosmos is qualified as a partner of choice when rebidding for service contracts based on the experience of its executive team.”

With a mission to help businesses of the future with techno-human solutions, the company operates on a “non-metro model” of service delivery in India, involving recruiting the highest quality as well as highly experienced agents in Tier 2, Tier 3 cities as well as in other remote areas with reliable internet access and offering service delivery from these areas before the pandemic. This is a great solution also to fill the huge gap created by the global workforce shortage, which is expected to run up to and beyond 2030.

Using its Cloud platform, VCosmos also delivers CX support through a combination of agents based in Argentina, Poland and Morocco. In addition to its remote agents, VCosmos also has linguists who are third-party certified in fluency. As a result, it is possible to provide CX management services in multiple languages via either on-site or remote agents or both. With these linguistic offerings, VCosmos has quickly globalised service delivery to the US, UK, Australia, India, Canada, France, Italy and Poland.

With a deep vault of experience, VCosmos has been able to reduce 30 – 50 % cost saving for clients through people, process & tech innovative solutions. To know more about VCosmos and how it has set a benchmark in the industry with its disruptive offerings, download the whitepaper compiled by Ryan Strategic Advisory here – https://vertexcosmos.com/insights/#group-1

VCosmos is founded in the vortex of the rapidly growing cloud technology market and rising Gen-Z talent. VCosmos extends Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), Software as a Service (SaaS), including AI, WFA, RPA, etc., and Talent as a Service (TaaS) as key engagement constructs to enable our client’s dynamic growth plans, keeping highest benchmarks of agility, performance, and optimized cost savings at its core.

To know more, visit the website – https://vertexcosmos.com/