The second day commenced with an opening session at 11:00 AM, followed by a series of engaging discussions and presentations. The focus shifted to “Sustainability in Hospitality and Tourism,” featuring a keynote address by Mr. Vivek Jain, Representative from the Uttar Pradesh Eco-Tourism Board. Esteemed panelists included Ms. Ankita Jaiswal, Chairperson of the Sustainable Tourism Committee at HRANI and UPHRA, Director at Ramada Plaza and Ramada Encore Lucknow; Ms. Avni Tripathi, Director of Ahana The Corbett Wilderness; and Ms. Akanksha Singh, Global Sustainability Manager at Radisson Hotel Group.
Ms. Ankita Jaiswal emphasized, “Sustainability is not merely an obligation; it’s an opportunity for our industry to lead by example. By embracing sustainable practices, we can ensure a more responsible and resilient future for hospitality and tourism, preserving the natural beauty and cultural heritage that attract tourists.”
Following the sustainability session, Nestafar showcased innovative solutions poised to transform the industry. The discussion on the “Role of Artificial Intelligence,” moderated by Mr. Harish Chandra, Founder of GHTP, explored AI’s transformative impact on hospitality. Panelists, including Mr. Hemant Khattar, Director of IT at Radisson Hotel Group, highlighted how AI-driven technologies enhance operational efficiency and guest experiences.
“Artificial intelligence is revolutionizing the hospitality industry by streamlining operations and improving customer service through AI-driven chatbots, ensuring a seamless experience for guests,” stated Mr. Hemant Khattar.
The afternoon featured a session titled “Old is Gold,” celebrating the success stories of heritage restaurant brands. Chef Davinder Kumar, President of the Indian Culinary Forum, moderated a discussion with industry veterans such as Mr. Namit Gulati of Gulati Restaurant, Pandara Road; Mr. Kumar Savar Malhotra of The Embassy Restaurant; and Mr. Akash Kalra of United Coffee House.
Networking opportunities during lunch, sponsorship presentations, and the prestigious Award of Excellence ceremony followed. The convention concluded with a session on “Global Trends in Housekeeping,” moderated by Mr. Sanjay Kaushik, Senior Regional Director of Operations for South Asia at Radisson Hotel Group.
Mr. Garish Oberoi, President of HRANI, expressed his optimism, stating, “As we conclude the 3rd HRANI Convention, I am filled with pride. The past two days have showcased our industry’s incredible potential and resilience. The insights and innovative ideas shared reflect our collective commitment to excellence in hospitality and tourism. I extend my heartfelt gratitude to all speakers, panelists, and delegates for contributing to this successful convention. Together, we are set to shape a brighter future for our industry.”
Mr. Surendra Kumar Jaiswal, Chairman of the Convention Organizing Committee and Honorary Secretary of HRANI, stated, “The success of this convention reflects our industry’s resilience and collaborative spirit. It’s a testament to our collective vision for a thriving future in hospitality and tourism.”
Ms. Renu Thapliyal, Secretary General of HRANI, remarked, “This convention has been an inspiring showcase of our industry’s dedication to innovation and excellence. It’s clear that our collective efforts are shaping a vibrant future for hospitality and tourism.”
The event was honored by the presence of Mr. Garish Oberoi, President, HRANI, Mr. Surendra Kumar Jaiswal, Chairman, Convention Organizing Committee, President UPHRA, Vice President FHRAI, and Honorary Secretary HRANI, Chef Davinder Kumar, President, Indian Culinary Forum, Ms. Renu Thapliyal, Secretary General, HRANI, Ms. Ankita Jaiswal, Chairperson, Sustainable Tourism Committee, HRANI & UPHRA, Mr. Udit Mittal, Executive Housekeeper, Tajmahal Hotel, Ms. Sharda Sharma, Director – Operations, The Suryaa, Mr. Narinder Kamra, CEO & Founder VDOIT Technologies Ltd , Mr. Bharat Sawnani, Director Corporate, GD Foods Mfg (India) Pvt, Mr. Akash Kalra, Managing Director, United Coffee House, Ms. Vaneeta Arora, Corporate Director, Housekeeping, The Park
The 3rd HRANI Convention provided a rich forum for collaboration and discussion, addressing key challenges and opportunities in the industry. The event concluded with a high-tea session and a tour of the India International Hospitality Expo, leaving attendees inspired and invigorated for the future of hospitality and tourism in India.
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