Perpetuuiti bags Critical Enterprise Automation Project for Saudi Telecom Company

• After deploying Continuity Patrol from Perpetuuiti’s Enterprise Resiliency Automation Platform, STC is expecting a whopping 90% reduction in complaint processing as well as review time.
• STC nod is yet another testimony of Perpetuuiti’s IT Resiliency Automation Suite – Continuity Patrol emerging as the preferred resiliency automation solution of leading enterprises across the globe and industries.

Mumbai (Maharashtra) [India], May 24: Saudi Telecom Company (STC), one of the largest telecommunications companies in the Middle East has shortlisted an Indian firm – Perpetuuiti Technosoft PTE to execute its critical recovery automation and IT resiliency management services. Perpetuuiti is all set to automate IT Service Availability and Business Continuity for STC which operates in the highly evolved Gulf markets.

STC offers landline, fixed infrastructure, mobile, and data services. The company needed a robust technology partner to implement its ambitious plans for developing next-generation networks, or NGNs, upgraded to packet-based architecture.

Over the last few years, STC has been facing multiple challenges in managing its heterogeneous IT infrastructure (which is accessed from multiple locations across the globe), driven by a steep growth in new business applications’ requirements and adaptation of new technologies. Furthermore, it was getting increasingly challenging to ensure business resiliency and uptime for all their critical business services. It was important for STC to have complete visibility of all their business services ensuring availability and that these business services were protected from any site failure. What was needed was to deploy a framework which ensured that the applications were seamlessly brought up in case of any disaster or disruption happening on the primary production site. Critical elements involved in this are the ability to perform regular and disciplined Recovery Drills, and a Service Management and DR automation tool that eliminates human errors and dependency, and gives a single-pane visibility without the need to integrate hundreds of tool-interfaces.

While deploying these processes itself may seem complex, and they are as well, the ultimate challenge lies in providing a solution that has excellent Automation capabilities as well as an easy-to-use Graphical User Interface (GUI) based dashboard that gives complete visibility and predictability. After a rigorous and competitive evaluation of global IT firms, Continuity Patrol – industry’s most-comprehensive, most-modernized recovery automation suite offered by Perpetuuiti was selected by STC.